Comparison between WebShop and PocketShop

Introduction

WebShop is an integrated B2B or B2C web portal that provides real time access to product, price and stock levels, with the possibility of gated logins, micro-sites and more. You can select to make it gated, meaning that your customers must have a login to order, check stock and manage their account.

PocketShop is a mobile application that is designed to work on your Android or iOS mobile phone. It is a B2B sales app designed to help your customers quickly scan and order products at a time and place that suits them! Designed with a simple interface, it allows your customers access your product catalogue, place orders and viewing account information such as balance, credit limit, order history and invoices in an efficient and timely way.

Management Interface is the control center for Digital Platform, WebShop, Mobile Apps and Multi-channel allowing you to configure these products as necessary.

Built on top of Digital Commerce Platform, and integrating with your ERP, it comes packed with many feature sets offering you a vast array of functionality. As standard, we support integration with many ERPS. Read Our platform and your ERP for a full list of ERPs that we integrate with.

WebShop, PocketShop and Management Interface are SaaS product

WebShop, PocketShop and Management Interface are a SaaS product.

This means that it includes all of the support, regular feature updates, and security monitoring required so that no customer is left behind on older, insecure software and you can concentrate on your core business function.

Of course you can still opt for additional professional services to help you with extensions, migration and roll-out.

Scope

The purpose of this feature guide is to compare WebShop and PocketShop feature sets in order to highlight similarities and differences between the two products.

Key points

WebShop and PocketShop were designed to meet very different business cases:
- WebShop is a fully ERP-integrated B2B or B2C web portal that provides real time access to product, price and stock levels. Additionally, it can be extended with many apps available in our App Store.
- PocketShop is an ERP-integrated mobile application designed to allow your customers to quickly scan and reorder products while increasing your brand awareness.
Many features from both products can be managed in Management Interface.
There will never be feature parity between these products.

Branding

Feature	WebShop	PocketShop
Browser support
Mobile optimized with a responsive design for your desktop, tablet or mobile phone
WebShop content management
Templates and themes
Layout optimisation for brand and catalogue
Catalogue listing options
Customize field names and error messages with our Translations feature
Supports branding PocketShop with your company colours during initial build.
Use your own company icon on your PocketShop app, so your customers can easily identify your brand on their phone and in the mobile application stores.
Publish in the app store under your company account

Content management

Feature	WebShop	PocketShop
Configure your WebShop’s content using Pages, our content management system. Found in Management Interface, you can create, edit and delete blocks, pages and links.
Customize the content in your WebShop using Visual Page Builder, our intuitive drag and drop functionality and interactive configuration controls.
Manage SEO data controls for the content you create in Pages
Configure and display banners, using our easy to configure banner management system for Hero and Category banners.
Use our news and blog management system in Management Interface to share your company news and updates in the “Latest News Section”.
Includes Essential pages, which are mandatory pages such as Contact Us, Privacy Policy, Cookie Policy and so on.
Add store locations using our Store locator tool
Store files and images in Files manager, our built-in file management feature.

Account management

Feature	WebShop	PocketShop
Same logins are used for both WebShop and PocketShop
Maintains a copy of a customer’s Cart, Favourites and other configurations on Digital Commerce Platform, which can be restored to the customer’s account when they log in again.
Customer account management
Automatically create B2B customer accounts with contact details validated from your ERP
Allow customers to manually create a web account on your WebShop
Allow customers to manage their own accounts with secure login and reset password functionally
Create and manage customer groups
Restrict viewing of specific WebShop pages to a specific set of customers.
Create customer-specific product lists
Supports gated login
Merchant account management
Allow access to and manage Management Interface administrators
Configure administrator permissions
Configure email confirmations (Order to / Order from)
Assign order documents to the correct location (head office or branch), when the Approving Orders feature is enabled
On behalf of customers, administrators can create, edit and delete customer accounts in Management Interface
On behalf of customers, administrators can update customer passwords

Catalogue management

Feature	WebShop	PocketShop
Easily update your product catalogue using import and export tools in Management Interface
Automatic regular import of your product catalogue from your ERP
Manage your categories
Define and implement custom catalogue structure
Define and implement segmented catalogue structure
Restrict catalogue search by customer group

Product configuration

Feature	WebShop	PocketShop
Displays real-time version of your product catalogue so you can Set up a regular automatic import of your product catalogue, Upload and download products by spreadsheet and / or Manually add or edit products in Management Interface Once you’ve saved your changes, they are immediately visible.
Use our AI Wand to automatically generate product descriptions
Improve search engine optimisation by including SEO meta data controls
Display multiple product images
Include product options
Include additional product attributes
Include product specifications
Display selling units and pack sizes
Display PDF Downloads
Structured data markup
Link related products
Use our product reports to keep your product catalogue up to date and accurate
Price on application
Edit product content from within WebShop

Search and filter

Feature	WebShop	PocketShop
Extensive catalogue search
Search product catalogue by SKU, keyword and alternative codes
Visual auto-suggest from search
Search by category or brand	Combine several independent category tree into one more complex category tress to provide your customers a more directed navigation option as they search for products.
Supports a single category structure, which is the same for WebShop and PocketShop
Filter listed products using the category structure
Dynamic search filters Set up filters based on product options or sub-categories	Set up filters based on product options or sub-categories
Filter listed products using the category structure
Showcase your catalogue by nesting products in sub-categories. Maximum limit of nested sub-categories is 9.
Powerful cross referencing

Barcode scanner

Feature	WebShop	PocketShop
Includes a barcode scanner to easily locate products.
Supports many barcode types including EAN (International Article Number), UPC (Universal Product Code) and QR code.

Customer self-service

Feature	WebShop	PocketShop
Automatically register a WebShop Instant Account for B2B customers
Workflow that supports manual account creation for B2C customers
Secure login, access to a range of self-service options and password reset functionality
“My Account” screen, which is populated with your customer’s credit status and contact details. Customer details are retrieved from your ERP.
Sales order processing features, including compiling orders, checkout and paying for your order
Create quotes, and convert them to sales orders
Manage delivery addresses
Favourites, allowing your customer to mark products as Favourites for easier re-ordering
Order history, view recent orders and repeat ordering based on Order History
Transactions, allowing your customers to view transactions which have been retrieved in real-time from your ERP
Repeat ordering based on a configurable set of status
Maintain order lists
Account security - change your password from within WebShop
View and print commercial documents, such as invoices and credit notes
Manage Favourites groups
Approve orders
Edit content from within WebShop
View and re-order recently ordered products
View a list of top products
Access to Service Desk, an integrated online communications channel

Sales order processing

Feature	WebShop	PocketShop
Compile your order Browse catalogue and use "Add to Cart" button to add products to the Cart Allows customers with accounts compile orders while offline. Your customers can compile orders when and where it suits them, regardless of their internet connectivity.
Checkout - place order into your ERP in real-time.
Checkout - enable guests compile orders and checkout with no account required
Checkout - enable B2B and B2C customers to have One Page checkout	Include all the elements of a standard checkout (shipping address, order notes and product details and pricing) on a single screen for quicker checkout
For North America customers, when you have an active Avalara AvaTax integration, checkout calculates sales tax in real-time
Pay for your order - accept payment against a credit balance
Pay for your order - accept immediate payment for both B2B and B2C customers via a payment gateway		Integration with Opayo only
Pay for your order - B2B payment on account - include workflow that allows your B2B customers pay some or all of the balance on their account
Automatic order confirmation email sent to your customers when they place an order
Verify that an order has been successfully submitted to your ERP in Management Interface
Provide access to order history in your customer's WebShop dashboard

Pricing

Feature	WebShop	PocketShop
Pricing in multiple currencies. By default, the currency is set to EUR. The following additional currencies can be supported: GBP, USD, AUD, CAD and NZD. Data is retrieved from the currency field for each customer set in your ERP.
Configure and apply minimum product pricing
Apply customer-specific pricing
Apply vouchers and coupons to sales orders
Provide multi-buy offers to your customers
Display discounts and quantity breaks pricing when calculating an order total if they have been set up in your ERP.
Display quantity break information on the detailed product screen with display of a From price where quantity break is enabled.
Implement minimum order restrictions
Display product unit price decimal places to a configurable number of decimal places
Display Was / Now pricing
Display price on application products
Display WEEE charges if applicable
Handle sales tax for your retail customers, both in EU and non-EU scenarios

Stock

Feature	WebShop	PocketShop
View real-time stock availability
Display stock level on product listing and detailed product pages
Display stock level indicators on product listing and detailed product pages
Allows for multiple stock locations
Re-calculates stock based on selling units and/or pack sizes	Stock can be recalculated based on whether you have enabled use of selling units and/or pack sizes for your products. Data is retrieved in real-time from your ERP that indicates that you do not have enough stock to fulfil a particular order.
Manage fast moving stock	Useful if you require to have tight control on your stock levels.

Shipping and delivery

Feature	WebShop	PocketShop
Configure delivery due dates. Either let your customer select the next available date or set up ERP rules that are applied during checkup. Typically, delivery date rules are set up during your PocketShop app build.
Use Shipping Services in Management Interface to set up shipping charges. Shipping charges are automatically applied to your customer’s orders.
Select a stored delivery address
Configure collect in-store options
Display freight rates imported from your ERP	SAP Business One only

Integrating with external tools

Feature

WebShop

PocketShop

Use our App Store to quickly and easily add new integrations to WebShop.

WebShop can integrate with:

Search engine optimization tools, such as Google Analytics
Communications and marketing tools, such as reviews.io , Klayivo^*and Google Shopping^*
Customer Service tools, such as Service Desk and Google Tag Manager
Payment gateways
Form building tools, such as Wufoo
Social media platforms, such as Flockler^*, Facebook, Twitter, YouTube, Pinterest, Instagram and LinkedIn
Tax calculation software, such as Avalara
Security tools, such as Google SSO, Microsoft SSO and reCAPTCHA
Miscellaneous tools, such as cookie-script and Animate on Scroll

^* Premium: additional cost applicable

Payment gateway integration

Feature	WebShop	PocketShop
Use our App Store to quickly and easily select and add a payment gateways
Supports paying by credit or debit card through the PCI compliant Opayo payment gateway
Assist in fraud prevention by including a limit on the number of times your customers can use a payment gateway

Localization

Feature	WebShop	PocketShop
Use Translations to display and update field labels and error messages.
Use Translations to display and update field labels for the six languages [English (UK), English (US), Dutch (Netherlands), French, German and Spanish] we support.
Use Regional Settings to customize the format of your currency. Configure the currency symbols displayed for products in your product catalogue. Note that the Language Switcher feature must be on before using this feature.
Display trade pricing in multiple currencies. One currency is set as the default in your B2C WebShop. Multiple currencies are supported; although you need a separate web sales account for each currency you wish to support. Any changes made to retail pricing in your ERP are synchronized as part of the regular pricing import.
Display retail pricing in multiple currencies. One currency is set as the default in your B2C WebShop. Multiple currencies are supported; although you need a separate web sales account for each currency you wish to support. Any changes made to retail pricing in your ERP are synchronized as part of the regular pricing import.