Comparison between WebShop and PocketShop | Experlogix Digital Commerce

Introduction

WebShop is an integrated B2B or B2C web portal that provides real-time access to products, prices, and stock levels, with the option of gated logins, micro-sites, and more. You can select to make it gated, meaning that your customers must have a login to order, check stock, and manage their account.

PocketShop is a mobile application designed to work on your Android or iOS mobile device. It is a B2B sales app designed to help your customers quickly scan and order products at a time and place that suits them! Designed with a simple interface, it enables your customers to access your product catalogue, place orders, and view account information, including balance, credit limit, order history, and invoices, in an efficient and timely manner.

Management Interface serves as the control center for the Digital Platform, WebShop, Mobile Apps, and Multi-channel, allowing you to configure these products as necessary.

Built on top of the Digital Commerce Platform and integrating with your ERP, it comes packed with numerous feature sets, offering a vast array of functionality. As standard, we support integration with many ERPS. Read Our platform and your ERP for a complete list of ERPs that we integrate with.

WebShop, PocketShop, and Management Interface are SaaS product

WebShop, PocketShop and Management Interface are a SaaS product.

This means that it includes all of the support, regular feature updates, and security monitoring required so that no customer is left behind on older, insecure software and you can concentrate on your core business function.

Of course you can still opt for additional professional services to help you with extensions, migration and roll-out.

Scope

To compare the feature sets of WebShop and PocketShop, highlighting the similarities and differences between the two products.

Key points

WebShop and PocketShop were designed to meet very different business cases:
- WebShop is a fully ERP-integrated B2B or B2C web portal that provides real-time access to product, price, and stock levels. Additionally, it can be extended with many apps available in our App Store.
- PocketShop is an ERP-integrated mobile application designed to enable your customers to quickly scan and reorder products while increasing your brand awareness.
Many features from both products can be managed in the Management Interface.
There will never be feature parity between these products.

Branding

Feature	WebShop	PocketShop
Browser support
Mobile optimized with a responsive design for your desktop, tablet or mobile phone.
WebShop content management
Templates and themes
Layout optimisation for brand and catalogue
Catalogue listing options
Customize field names and error messages with Translations.
Supports branding PocketShop with your company colours during initial build.
Use your own company icon on your PocketShop app, so your customers can easily identify your brand on their phone and in the mobile application stores.
Publish in the app store under your company account.

Content management

Feature	WebShop	PocketShop
Configure your WebShop’s content using Pages, our content management system. Found in Management Interface, you can create, edit and delete blocks, pages and links.
Customize the content in your WebShop using Visual Page Builder, our intuitive drag and drop functionality and interactive configuration controls.
Manage SEO data controls for the content you create in Pages
Configure and display banners, using our easy to configure banner management system for Hero and Category banners.
Use our news and blog management system in Management Interface to share your company news and updates in the “Latest News Section”.
Includes Essential pages, which are mandatory pages such as Contact Us, Privacy Policy, Cookie Policy and so on.
Add store locations using our Store locator tool
Store files and images in Files manager, our built-in file management feature.

Account management

Feature	WebShop	PocketShop
Same logins are used for both WebShop and PocketShop
Maintains a copy of a customer’s Cart, Favourites, and other configurations on the Digital Commerce Platform, which can be restored to the customer’s account when they log in again.
Customer account management
Automatically create B2B customer accounts with contact details validated from your ERP,
Allow customers to create a web account on your WebShop manually.
Allow customers to manage their own accounts with secure login and reset password functionality.
Create and manage customer groups.
Restrict viewing of specific WebShop pages to a particular set of customers.
Create customer-specific product lists.
Supports gated login.
Merchant account management
Allow access to and manage the Management Interface administrators.
Configure administrator permissions
Configure email confirmations (Order to / Order from)
Assign order documents to the correct location (head office or branch), when the Approving Orders feature is enabled.
On behalf of customers, administrators can create, edit and delete customer accounts in the Management Interface.
On behalf of customers, administrators can update customer passwords.

Catalog management

Feature	WebShop	PocketShop
Easily update your product catalog using import and export tools in the Management Interface.
Automatic regular import of your product catalog from your ERP.
Manage your categories.
Define and implement a custom catalog structure.
Define and implement a segmented catalog structure.
Restrict catalog search by customer group.

Product configuration

Feature	WebShop	PocketShop
Displays a real-time version of your product catalogue so you can Set up a regular automatic import of your product catalogue, Upload and download products by spreadsheet and/or, Manually add or edit products in the Management Interface. Once you’ve saved your changes, they are immediately visible.
Utilize our AI Wand to generate product descriptions automatically.
Improve search engine optimisation by including SEO metadata controls.
Display multiple product images.
Include product options.
Include additional product attributes.
Include product specifications.
Display selling units and pack sizes.
Display PDF Downloads.
Structured data markup.
Link related products.
Use our product reports to keep your product catalogue up to date and accurate.
Price on application.
Edit product content from within WebSho

Search and filter

Feature	WebShop	PocketShop
Extensive catalog search.
Search product catalog by SKU, keyword, and alternative codes.
Visual auto-suggest from search.
Search by category or brand.	Combine several independent category tree into one more complex category tress to provide your customers a more directed navigation option as they search for products.
Supports a single category structure, which is consistent across WebShop and PocketShop.
Filter listed products using the category structure.
Dynamic search filters. Set up filters based on product options or sub-categories.
Filter listed products using the category structure.
Showcase your catalogue by nesting products in sub-categories. The maximum limit of nested sub-categories is 9.
Powerful cross-referencing.

Barcode scanner

Feature	WebShop	PocketShop
Use the built-in barcode scanner to locate products easily.
Supports many barcode types, including EAN (International Article Number), UPC (Universal Product Code), and QR code.,

Customer self-service

Feature	WebShop	PocketShop
Automatically register a WebShop Instant Account for B2B customers.
Workflow that supports manual account creation for B2C customers.
Secure login, access to a range of self-service options and password reset functionality.
“My Account” screen, which is populated with your customer’s credit status and contact details. Customer details are retrieved from your ERP.
Sales order processing features, including compiling orders, checkout, and paying for your order.
Create quotes, and convert them to sales orders.
Manage delivery addresses.
Favourites, allowing your customer to mark products as Favourites for easier re-ordering.
Order history, view recent orders, and repeat ordering based on Order History.
Transactions, allowing your customers to view transactions that have been retrieved in real-time from your ERP.
Repeat ordering based on a configurable set of statuses.
Maintain order lists.
Account security - change your password from within WebShop.
View and print commercial documents, such as invoices and credit notes.
Manage Favourites groups.
Approve orders.
Edit content from within WebShop.
View and re-order recently ordered products.
View a list of top products.
Access to Service Desk, an integrated online communications channel.

Sales order processing

Feature	WebShop	PocketShop
Compile your order Browse catalog and use "Add to Cart" button to add products to the Cart. Allows customers with accounts to compile orders while offline. Your customers can compile orders when and where it suits them, regardless of their internet connectivity.
Checkout - place an order into your ERP in real-time.
Checkout - enable guests to compile orders and checkout with no account required.
Checkout - enable B2B and B2C customers to have a one-page checkout.	Include all the elements of a standard checkout (shipping address, order notes, product details, and pricing) on a single screen for quicker checkout.
For North America customers, when you have an active Avalara AvaTax integration, checkout calculates sales tax in real-time.
Pay for your order - accept payment against a credit balance.
Pay for your order - accept immediate payment for both B2B and B2C customers via a payment gateway.		Integration with Opayo only
Pay for your order - B2B payment on account - include a workflow that allows your B2B customers pay some or all of the balance on their account.
Automatic order confirmation email is sent to your customers when they place an order.
Verify that an order has been successfully submitted to your ERP in the Management Interface.
Provide access to order history in your customer's WebShop dashboard.

Pricing

Feature	WebShop	PocketShop
Pricing in multiple currencies. By default, the currency is set to EUR. The following additional currencies can be supported: GBP, USD, AUD, CAD and NZD. Data is retrieved from the currency field for each customer set in your ERP.
Configure and apply minimum product pricing.
Apply customer-specific pricing.
Apply vouchers and coupons to sales orders.
Provide multi-buy offers to your customers.
Display discounts and quantity breaks pricing when calculating an order total if they have been set up in your ERP.
Display quantity break information on the detailed product screen, including a 'From' price, when quantity break is enabled.
Implement minimum order restrictions.
Display product unit price decimal places to a configurable number of decimal places.
Display Was / Now pricing.
Display price on application products.
Display WEEE charges if applicable.
Handle sales tax for your retail customers, both in EU and non-EU scenarios.

Stock

Feature	WebShop	PocketShop
View real-time stock availability
Display stock level on product listing and detailed product pages
Display stock level indicators on product listing and detailed product pages
Allows for multiple stock locations
Re-calculates stock based on selling units and/or pack sizes	Stock can be recalculated based on whether you have enabled use of selling units and/or pack sizes for your products. Data is retrieved in real-time from your ERP, indicating that you do not have enough stock to fulfill a particular order.
Manage fast-moving stock .	Useful if you require tight control over your stock levels.

Shipping and delivery

Feature	WebShop	PocketShop
Configure delivery due dates. Either let your customer select the next available date or set up ERP rules that are applied during checkup. Typically, delivery date rules are set up during the build of your PocketShop app.
Use Shipping Services in the Management Interface to set up shipping charges. Shipping charges are automatically applied to your customer’s orders.
Select a stored delivery address.
Configure collect in-store options.
Display freight rates imported from your ERP.	SAP Business One only

Integrating with external tools

Feature

WebShop

PocketShop

Use our App Store to quickly and easily add new integrations to WebShop.

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WebShop can integrate with:

Search engine optimization tools, such as Google Analytics.
Communications and marketing tools, such as reviews.io , Klayivo^*and Google Shopping^*.
Customer Service tools, such as Service Desk and Google Tag Manager.
Payment gateways.
Form-building tools, such as Wufoo.
Social media platforms, such as Flockler^*, Facebook, Twitter, YouTube, Pinterest, Instagram and LinkedIn.
Tax calculation software, such as Avalara.
Security tools, such as Google SSO, Microsoft SSO and reCAPTCHA.
Miscellaneous tools, such as cookie-script and Animate on Scroll.

^* Premium: additional cost applicable

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Payment gateway integration

Feature	WebShop	PocketShop
Use our App Store to quickly and easily select and add a payment gateways.
Supports paying by credit or debit card through the PCI-compliant Opayo payment gateway.
Assist in fraud prevention by including a limit on the number of times your customers can use a payment gateway.

Localization

Feature	WebShop	PocketShop
Use Translations to display and update field labels and error messages.
Use Translations to display and update field labels in supported languages.
Use Regional Settings to customize the format of your currency. Configure the currency symbols displayed for products in your product catalogue. Note that the Language Switcher feature must be on before using this feature.
Display trade pricing in multiple currencies. One currency is set as the default in your B2C WebShop. Multiple currencies are supported; however, a separate web sales account is required for each currency you wish to support. Any changes made to retail pricing in your ERP are synchronized as part of the regular pricing import.
Display retail pricing in multiple currencies. One currency is set as the default in your B2C WebShop. Multiple currencies are supported; however, a separate web sales account is required for each currency you wish to support. Any changes made to retail pricing in your ERP are synchronized as part of the regular pricing import.