How do I configure and manage reviews.io?
Discover how to integrate reviews.io with WebShop so you can share your customer’s reviews easily.
Purpose and scope
reviews.io is a review collection service that helps you to gather and display customer feedback. The integration between reviews.io and WebShop supports two widget types: the Product Reviews widget and the Product Rating Snippet (Legacy).
This article provides a step by step on how to configure and manage the integration between reviews.io and WebShop.
Remember
You can only integrate one product review app with WebShop at any time.
The look and feel of the displayed widget may be affected by your WebShop’s page layout.
You have an active reviews.io account.
We support wo widget types: the Product Reviews widget and the Product Rating Snippet (Legacy).
You must have an active product feed in reviews.io (see Product Review Setup1 and Product Rating Snippet widget2 for more information on how to set this up in reviews.io) to use the Product Rating Snippet (Legacy) widget.
Any costs associated with using reviews.io is your responsibility.
Step by step
Assumptions
You are logged into Management Interface.
You have previously installed the app on WebShop - read How to use the App Store for more information.
Step 1: Open App Store
Click App Store under Configuration on the left side menu. The App Store is displayed.
Step 2: Configure and manage
Locate the Reviews category in App Store. The apps included in this category are available as part of the standard Digital Commerce product.
Click Settings under the review app you wish to configure and activate.
Data required
Field name | Required | Description |
|---|---|---|
Store ID | Yes | Your reviews.io account is identified by your StoreID. When you share your StoreID, it is used as the link between reviews.io and WebShop and allows the configuration you set up in reviews.io to be used in WebShop. To find your StoreID, create a widget and view the code that is created. The code contains a number of attribute key:value pairs. The StoreID is the value associated with the attribute key called “store”. |
Click Activate to complete the integration.
What does my customer see in WebShop?
Once reviews.io has been activated, a star rating widgets is displayed under each product on the product listing page, as shown:
Remember that you need to have an active product feed in reviews.io to populate the Product Rating Snippet (Legacy) widget on your WebShop’s product listing and description pages.
An active product feed is not required to integrate the Product Reviews widget into WebShop.
Once reviews.io has been activated, star rating and product review widgets are displayed on the product page, as shown:
References
1 External site: Product Review Setup (reviews.io)
2 External site: Product Rating Snipped Widget (reviews.io)