Purpose
To explain why your customers need to set up 2FA in WebShop.
More information
Previously, you have enabled 2FA for WebShop in the Management Interface. Your customers have been presented with a screen that asks for their mobile phone number or email address (depending on the authentication method you selected during setup) to verify their login, and they are wondering why they need to provide this information.
This screen is presented when your WebShop has enabled two-factor authentication (2FA). 2FA adds an extra layer of security by requiring you to use two forms of identification. The two identification methods required when 2FA is enabled are their password and a code sent to them (by either SMS or email) when they request it. This reduces the risk of unauthorized access to WebShop.
As a customer using WebShop, to set up 2FA:
-
Add a phone number and select Send Code. A code will be sent via SMS to the phone number entered.
-
Enter the code you received and select Verify. This logs you into WebShop.
Notes
-
If the code does not arrive within about 30 seconds, select Resend Code to get a new code.
-
Each code you receive is only valid for a short time (approximately 5 minutes), so use it within that timeframe. If it has expired, select Resend Code to get a new code.
-
If the second authentication method is email, you do not need to do anything; your customer’s email is retrieved from their account in the Management Interface.
Read Using 2FA in WebShop for more information about 2FA, its benefits, and how to set it up and use it.
Key points
-
Two-factor authentication (2FA) adds an extra layer of security by requiring you to provide two forms of identification.
-
The two identification methods required when 2FA is enabled are your password and a code sent via SMS or email when requested.
-
Follow the instructions in WebShop to register your details and obtain codes by SMS so you can log in.