Service Desk: Add support hours above the chat box
Purpose
To demonstrate how you can add information above the Service Desk chat box using the Templates Editor.
Watch
More information
Once you have saved your changes in WebShop, they are immediately visible in WebShop to your customers.
Key points
If you are comfortable with HTML, CSS, and variables, you’ll be in a good place to use this feature to achieve a personalized look and feel for your WebShop.
You are responsible for ensuring that the code you have written doesn’t adversely affect your WebShop.
Recipe
To add your support response times to the area above the Service Desk chat box:
Open Templates in the Management Interface. This opens the Templates Editor.
Navigate to Templates->Account->Service Desk and select “above-servicedesk-info.twig”. This opens the existing twig code under the EDITOR tab.
Add the following code, which adds the information you wish to share with your customers.
Select Save to save your changes.
Twig code to add a promotion to the top of your account dashboard
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Remember
You may have to select Clear Cache (
) in the top menu of the Management Interface before your changes are visible.Select the DOCUMENTATION tab to view what objects and variables you can manipulate.
Select the LAYOUT tab to see where your twig code is displayed in WebShop.