March 2026

Experlogix Digital Commerce is SOC 2 Type I compliant

We are delighted to share that Experlogix Digital Commerce is SOC 2 Type I compliant. This means that we have successfully completed a SOC 2 Type I examination, demonstrating that our security controls were suitably designed to meet the American Institute of Certified Public Accountants (AICPA) Trust Services Criteria for Security as of 31st December 2025.

This milestone demonstrates our commitment to maintaining strong security and risk management practices for you, our Experlogix Digital Commerce customers.

Read What does SOC 2 Type I compliant mean? about what compliance with SOC 2 Type I means for you as a customer.

More Learning Resources

Last month, we let you know that we’ve created a new area in the Digital Commerce Knowledge Base called Practical Use Cases (Tutorials & Recipes). This new section offers easy-to-follow, step-by-step guides to help you become familiar with some of our newer, more powerful features.

Service Desk is an in-software communication channel that you can enable via an app in the App Store. We’ve exposed another template file that you can use to modify the area above the Service Desk chat box. Open Templates in the Management Interface, navigate to Templates → Account → Service Desk. Edit the “above-servicedesk-info.twig” template file with your changes and see the results displayed immediately in WebShop.

Select Service Desk: Add support hours above the chat box to view the full recipe. Or take a minute to have a look at the demonstration of how this works below.

Watch this space… we will add new learning resources regularly so you can keep up with the latest features.

🆕 New features in WebShop and Management Interface

Improvements to Service Desk

We’ve updated the chat function in Service Desk. It still maintains a time-stamped record of all conversations and sends email notifications for messages sent between you and your customers. However, messages are now displayed faster, new messages are highlighted, and it looks and feels more like an intuitive online chat channel. Read Using Service Desk for more information.

To show you this in action, consider this scenario: your customer has placed an order. After reviewing the order, your customer wishes to order more of the product. Using the Service Desk chat function, your customer sends a request to increase the order quantity; you respond, then update the order to the required quantity.

Watch this scenario: