Frequently asked questions

Management Interface is the control center for Digital Platform, WebShop, Mobile Apps and Multi-channel allowing you to configure these products as neccessary.

Experlogix Digital Commerce is designed to help you Sell Smarter! This means that your customers can review or place orders wherever or whenever they wish to. Its key features are:

Account management: Manage your prices and products centrally from your ERP. These are updated in WebShop in real time.

Seamless logins: With a WebShop account, your customer's have automatic access to their order history, transactions, Favourites, WebShop shopping cart and more.

Centralized product catalogue: Manage your product catalogue in your ERP. This is imported regularly into WebShop. 

Order management: Numerous options for customers to search for products and place orders. Within WebShop, they can search by recently ordered products, by browsing the category tree, by using products marked as Favourites, by using filters or by using the search facility.

Order processing: The shopping cart is saved within your customer's account, which let your customers start an order at one time and finish it at a later time. Depending on how you configure WebShop, your customers can select to pay by credit using a PO to place an order, pay by credit or debit card using a PCI compliant payment gateway. We integrate with a large number of payment gateway providers.

Content management: Use Pages, our content management system to tailor your WebShop so your brand shines through. Add or modify banners or latest news. Update your contact details.

The Digital Commerce platform connects to your ERP through a set of web services, which are deployed on the same server as your ERP. WebShop can integrate with the following ERPs through this web service:

• SAP Business One

• Microsoft Dynamics 365 Business Central

• Intact (which version?)

Read our feature guide on Our platform and your ERP for more information.

Once your customer checkouts the order, the prices are re-calculated in real-time. Your customer selects shipping and billing contact details. Shipping charges are added as required. The order is automatically placed into your ERP; reducing duplication of work and transcription errors.

Yes, our content management system (CMS) is called Pages. All content is created, edited and deleted in Management Interface. Many options and functionality is available in Pages, including features that improve your search engine optimisation, set permissions for different customer groups and customize the look and feel of WebShop.

Yes, customers can easily create their own account in a matter of seconds. Here, they can add shipping addresses and payment details making it quick and easy to place orders.

Yes, you can configure WebShop so that your customers can choose to checkout as guests.

Customers can view their account history, recently ordered products, statements, order lists, Favourites, saved delivery addresses and more.

Yes, customers can order 24/7, 365 days a year. They can place orders from anywhere in the world as long as they are connected to the Internet.

Yes, WebShop supports live trade customer-specific pricing directly from your ERP as well as retail pricing

Yes, you can set up and manage discounts and promotions, such as web-only coupons, vouchers, discounts, multi-buy offers and special offers.

Yes, you can offer your customers price breaks, volume discounts and period discounts based on stock data in your ERP.

Your product catalogue is displayed as a list of categories, typically located as a left menu in WebShop. In WebShop, products can be viewed in grid, list or detailed formats. Typically, pricing and stock details are retrieved in real-time from your ERP.

Your product catalogue is managed in your ERP, and imported regularly into WebShop. You can also manage products in Management Interface. In Management Interface, product details are displayed in a content area to the right of the menu bar.

When you enter a search term in WebShop’s search bar, results are found based on product name, product code (SKU) and keywords.

Yes, you can create powerful dynamic filters to help your customers locate the products they require quickly and easily. Typically, filters are based on the current category your customer is in. Once selected, only products that fit the chosen filter are displayed. You can set filters up on both product options and sub-categories.

You can have different product configurations such as product variants, multiple product images, product specifications, related products, product downloads and more.

A payment gateway is a service that allows you to accept and authorize credit or debit card payments securely. It provides an additional payment method to your customers, and is a safe and secure way of processing debit and credit card payments. Here’s our full list of supported payment gateways.

Yes, you can.

If you are an existing customer, contact our support team and they will explain the options and additional charges.

If you are a new customer, talk to your onboarding consultant who will provide you with helpful advice

Integrate with many different external tools, which enhance the functionality of your WebShop and improves efficiency in your business processes. WebShops can be integrated with:

• Search engine optimization tools, such as Google analytics and HotJar

• Communications and marketing tools, such as MailChimp, Campaign Monitor, reviews.io, LiveChat, Feefo and Intercom

• Form building tools, such as Wufoo

• Social media platforms, such as Flockler, Facebook, Twitter, YouTube, Pinterest, Instagram and LinkedIn

• Production error logging and reporting, such as Tools Notify Log, DataDog, Sentry and Uptime Robot

• Tax calculation software, such as Avalara

• Miscellaneous tools, such as cookie-script and Shopify

Key points

• Third party tool provides may require you to have a subscription plan with them before you can integrate with WebShop.

• Contact us to find out about integrating these tools, since some are free and some have a cost associated with integrating them with WebShop.

WebShop supports five languages: English (UK), Dutch (Netherlands), French, German and Spanish.

Yes.

For trade customers, prices are displayed in the currency which has been retrieved from their account in your ERP.

For retail customers, one currency is set as the default in your B2C WebShop. Multiple currencies are supported; although you need a separate web account for each currency you wish to support.