Frequently asked questions

Experlogix Digital Commerce is a SaaS product that provides real-time access to your ERP, enabling you to manage your business operations quickly and efficiently. It includes:

Digital Commerce platform

The Digital Commerce platform is the core of our product suite. Using bespoke web services, it

• integrates in real-time with your Enterprise Resource Platform (ERP)

• provides connectivity to various digital marketplaces on one secure and robust platform

It includes its own hosting environment. Once it has been set up, you can add WebShop, Management Interface, Mobile App and Multi-channel products.

WebShop

WebShop is an integrated B2B or B2C web portal that provides real-time access to products, prices, and stock levels, with the option of gated logins, micro-sites, and more. You can select to make it gated, meaning that your customers must have a login to order, check stock and manage their account.

Management Interface

The Management Interface serves as the control center for the Digital Commerce platform, including WebShop, Mobile Apps, and Multi-channel, enabling you to configure these products as needed.

Standard ERP integrations

As standard, we can integrate with

• SAP Business One - SQL Server Version 9.1 to 10

• SAP Business One - HANA Version 9.2 to 10

• SAP ERP

• SAP S/4HANA

• Microsoft Dynamics 365 Business Central

• Microsoft Dynamics 365 Finance & Operations

• Intact - all versions of xLine/vLine and iQ/HARMONiQ

• Sage 200 - Sage 200 Professional 2022 R1 to 2024 R1

• Others via API and file integration

Experlogix Digital Commerce is a SaaS product.

Experlogix Digital Commerce is a SaaS product.

This means that it includes all the support, regular feature updates, and security monitoring required, so that no customer is left behind on older, insecure software, and you can concentrate on your core business functions.

Of course, you can still opt for additional professional services to help you with extensions, migration, and roll-out.

Management Interface is the control center for Digital Platform, WebShop, Mobile Apps and Multi-channel allowing you to configure these products as neccessary.

Experlogix Digital Commerce is designed to help you Sell Smarter! This means that your customers can review or place orders wherever or whenever they wish to. Its key features are:

Account management: Manage your prices and products centrally from your ERP. These are updated in WebShop in real time.

Seamless logins: With a WebShop account, your customer's have automatic access to their order history, transactions, Favourites, WebShop shopping cart and more.

Centralized product catalogue: Manage your product catalogue in your ERP. This is imported regularly into WebShop. 

Order management: Numerous options for customers to search for products and place orders. Within WebShop, they can search by recently ordered products, by browsing the category tree, by using products marked as Favourites, by using filters or by using the search facility.

Order processing: The shopping cart is saved within your customer's account, which let your customers start an order at one time and finish it at a later time. Depending on how you configure WebShop, your customers can select to pay by credit using a PO to place an order, pay by credit or debit card using a PCI compliant payment gateway. We integrate with a large number of payment gateway providers.

Content management: Use Pages, our content management system to tailor your WebShop so your brand shines through. Add or modify banners or latest news. Update your contact details.

The Digital Commerce platform connects to your ERP through a set of web services. WebShop can integrate with the following ERPs:

• SAP Business One - SQL Server Version 9.1 to 10

• SAP Business One - HANA Version 9.2 to 10

• SAP ERP

• SAP S/4HANA

• Microsoft Dynamics 365 Business Central

• Microsoft Dynamics 365 Finance & Operations

• Intact - all versions of xLine/vLine and iQ/HARMONiQ

• Sage 200 - Sage 200 Professional 2022 R1 to 2024 R1

• Others via API and file integration

Once your customer checks out, the prices are recalculated in real-time. Your customer selects shipping and billing contact details. Shipping charges are added as required. The order is automatically placed into your ERP, reducing duplication of work and transcription errors.

Yes, our content management system (CMS) is called Pages. All content is created, edited, and deleted in the Management Interface. Many options and functionalities are available in Pages, including features that improve your search engine optimisation, set permissions for different customer groups, and customize the look and feel of WebShop.

Yes, customers can easily create their own account in a matter of seconds. Here, they can add shipping addresses and payment details, making it quick and easy to place orders.

Yes, you can configure WebShop so that your customers can choose to checkout as guests.

Customers can view their account history, recently ordered products, statements, order lists, Favourites, saved delivery addresses, and more.

Yes, customers can order 24/7, 365 days a year. They can place orders from anywhere in the world as long as they are connected to the Internet.

Yes, WebShop supports live trade customer-specific pricing directly from your ERP, as well as retail pricing.

Yes, you can set up and manage discounts and promotions, such as web-only coupons, vouchers, discounts, multi-buy offers, and special offers.

Yes, you can offer your customers price breaks, volume discounts, and period discounts based on stock data in your ERP.

Your product catalogue is displayed as a list of categories in the Management Interface. In WebShop, products can be viewed in grid, list, or detailed formats. Typically, pricing and stock details are retrieved in real-time from your ERP.

Typically, your product catalog can be managed in your ERP and imported regularly into WebShop. Alternatively, you can manage your product catalog in either the Management Interface or through a Product Information Management (PIM) system.

When you enter a search term in WebShop’s search bar, results are found based on product name, product code (SKU), and keywords.

Yes, you can create powerful dynamic filters to help your customers locate the products they require quickly and easily. Typically, filters are based on the current category in which your customer is located. Once selected, only products that fit the chosen filter are displayed. You can set filters up on both product options and sub-categories.

You can have different product configurations such as product variants, multiple product images, product specifications, related products, product downloads, and more.

A payment gateway is a service that enables you to accept and authorize credit or debit card payments securely. It provides an additional payment method for your customers and is a safe and secure way to process debit and credit card payments. Here’s our full list of supported payment gateways.

Yes, you can.

If you are an existing customer, contact our support team, and they will explain the options and additional charges.

If you are a new customer, talk to your onboarding consultant, who will provide you with helpful advice.

Integrate with many different external tools, which enhance the functionality of your WebShop and improves efficiency in your business processes. WebShops can be integrated with:

• Search engine optimization tools, such as Google Analytics and HotJar

• Communications and marketing tools, such as MailChimp, Campaign Monitor, reviews.io, LiveChat, Feefo, and Intercom

• Form-building tools, such as Wufoo

• Social media platforms, such as Flockler, Facebook, Twitter, YouTube, Pinterest, Instagram and LinkedIn

• Production error logging and reporting, such as Tools Notify Log, DataDog, Sentry, and Uptime Robot

• Tax calculation software, such as Avalara

• Miscellaneous tools, such as cookie-script and Shopify

Key points

• Third-party tools may require a subscription plan with them before you can integrate with WebShop.

• Contact us to learn about integrating these tools. Some integrations are free, while others incur costs.

Experlogix Digital Commerce supports updating and displaying field labels and error messages in multiple languages. We currently support the following languages: English (UK), English (US), Dutch (Netherlands), French, German, Spanish, Portuguese, Italian, and Romanian.

Yes.

For trade customers, prices are displayed in the currency retrieved from their account in your ERP.

For retail customers, one currency is set as the default in your B2C WebShop. Multiple currencies are supported; however, you need a separate web account for each currency you wish to support.