March 2024

🆕 New features in WebShop

Introducing Service Desk

Customer Service Desk is a new online communication channel between you and your customers. Built into WebShop and Management Interface, Service Desk enhances your traditional customer service with a two-way in-software communication channel for business documents including sales orders, invoices, credit notes and quotations.

Setting it up is easy - it is shared as an app in our App Store, so all you need to do is install and activate it!

The app supports:

• Customer comments

  

• Email notifications to keep your customers informed when you’ve answered their query

• Complete conversation history in both WebShop and in Management Interface

• Functionality to filter, sort and search the comments listing screen in Management Interface

Read our feature guide on Using Service Desk to find out more!

View synced product data

We’ve added a new tab to the product administration tool in Management Interface called Synced Product Details. It lists product and pricing data, including any mapped user-defined fields, that have been mapped and synced with your ERP. It contains data from the most recent import of product and pricing data.

The product and pricing data listed under this tab is useful to help you independently troubleshoot queries you may have regarding stock, pricing, pack sizes and more.

Watch a product webinar again!

Product Webinar recordings are now available for you to watch again; simply click Product Webinars on the Aphix Assist landing page and select which webinar recording you wish to watch.

We’ve updated the Product Webinars area to include the latest webinar on:

• February Digital Commerce updates, held in February 2024