Sub-processors
Purpose
To set out the third-party or sub-processors that we use to process and store your and your customer's data and to run our websites.
Introducing concepts and terms used in this article
Term | Definition |
|---|---|
Third-party, Sub-processor | a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.1 |
Due diligence
To run an efficient service, we must engage with other third-party hardware and software suppliers. Prior to engaging with any third-party or sub-processor, we verify that they are compliant with data protection legislation.
The list outlines a list of sub-processors that we engage with, and a link to their Privacy Policy.
List of sub-processors
Sub-processor | Purpose | Link to their privacy policy |
|---|---|---|
Hosting services | ||
Amazon Web Services | To host your data | |
Dediserve | To host your data | |
Data analytics | ||
Datadog | To provide insights into how you use our products so we can improve them in the future | |
Heap | To provide insights into how you use our products so we can improve them in the future | |
Hotjar | To provide insights into how you use our products so we can improve them in the future | |
Support and project management | ||
Zendesk | To provide support | |
Atlassian | To provide support | |
Teamwork | To provide support To manage your product implementation | |
Google Analytics | To support auditing and compliance | |
Sales and marketing | ||
AgileCRM | To manage our relationship with you | |
MailChimp | To send product updates with you | |
CANDDi | To track which customers are visiting our website | |
Qwillr | To obtain your digital signature when we need it for quotes, proposals, product acceptance or support | |
HubSpot | To support inbound marketing | |
Accounting | ||
Xero | To manage accounting and financials | |
Links to other online services
Experlogix Digital Commerce products have functionality that allow you, as the Merchant, to integrate external tools/services into its software, which makes it easier and more efficient for your customers to use this service. Some examples of these tools include Google Analytics, Google Tag Manager, Wufoo forms and your payment gateway integration partner. In the context of GDPR, you are considered the Data Controller for these tools/services since they have been provided directly to you. Furthermore, these tools/services are considered to be the Data Processor for the service they provide to you.
Contact them directly to discuss the controller-processor relationship you have with them.
Find out more
For more information on our privacy practices, please visit our Privacy Policy. Contact us if you have any questions about this page.