Sub-processors
Purpose
To set out the third-party or sub-processors that we use to process and store your and your customer's data and to run our websites.
Introducing concepts and terms used in this article
Term | Definition |
|---|---|
Third-party, Sub-processor | a natural or legal person, public authority, agency or body other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorized to process personal data.1 |
Due diligence
To run an efficient service, we must engage with other third-party hardware and software suppliers. Before engaging with any third-party or sub-processor, we verify that they are compliant with relevant data protection legislation.
We engage and use the sub-processors listed in the table and have shared a link to their privacy policy for your convenience.
List of sub-processors
Sub-processor | Purpose | Link to their privacy policy |
|---|---|---|
Hosting services | ||
Amazon Web Services | To host your data. | |
Azure | To host your data. | |
Dediserve | To host your data. | |
Data analytics | ||
Datadog | To provide insights into how you use our products so we can improve them in the future | |
Heap | To provide insights into how you use our products so we can improve them in the future | |
Hotjar | To provide insights into how you use our products so we can improve them in the future | |
User Pilot | To provide insights into how you use our products so we can improve them in the future. | |
Support and project management | ||
Freshdesk | To provide support. | |
Atlassian | To provide support. | |
Teamwork | To provide support. To manage your product implementation. | |
Dynamics 365 Customer Engagement (CRM) | To manage our relationship with you. | |
Dynamics 365 Project Operations | To manage your project implementation. | |
Google Analytics | To support auditing and compliance. | |
Sales and marketing | ||
HubSpot | To support inbound and outbound marketing. | |
Qwillr | To obtain your digital signature when we need it for quotes, proposals, product acceptance, or support. | |
Accounting | ||
Dynamics 365 Business Central | To manage accounting and financials. | |
Links to other online services
Experlogix Digital Commerce products offer functionality that enables you, as the Merchant, to integrate external tools/services into its software, making it easier and more efficient for your customers to use this service. Some examples of these tools include Google Analytics, Google Tag Manager, Wufoo forms, and your payment gateway integration partner. In the context of GDPR, you are considered the Data Controller for these tools/services since they have been provided directly to you. Furthermore, these tools/services are considered the Data Processor for the services they provide to you.
Contact them directly to discuss the controller-processor relationship you have with them.