I can't delete products from my product catalogue. Why not?

Purpose

To explain why you cannot delete products from your product catalogue.

More information

A scenario may occur where you have products that you no longer wish to display or sell in your WebShop.

Once a product has been imported into your product catalogue and sold, there are multiple documents, such as historical orders or invoices, that reference that product. There are also entries in the Management Interface that reference the product. As a result, it is not possible to delete any product from the Management Interface.

However, you can change a product’s status so that it is not listed on your WebShop (and consequently is not available to order).

Read How can I make my products invisible to my customers? for a step by step guide.

Key points

• You can not delete products from your product catalogue since if they are deleted, historical orders and invoices are not displayed correctly.

• If you have products you no longer wish to be available to order, change their product status to Invisible. This preserves the historical data while no longer displaying the product in WebShop.