How do I import and export related products?
Purpose and scope
Do you have products in your catalogue that you'd like to upsell or cross-sell? With our related product feature, you can link products together, which are then displayed in your WebShop under a configurable heading. We support two types of related products: linear related products and group related products
This feature guide provides a step by step guide on how to use our spreadsheet import / export functionality to import and export related products in your product catalogue.
Key points
We recommend that you read Understanding product administration in WebShop to understand how the import / export spreadsheet feature operates and Understanding related products for more information on this feature before following the steps outlined in this guide.
Step by step
Log into Management Interface
Log into Management Interface using your username and password. This opens the dashboard of your Management Interface.
Action 1: Create spreadsheet for linear related product
Use our product import / export spreadsheet feature to quickly import related products.
Either manually create a spreadsheet with the information you wish to import. The spreadsheet contains two columns as follows:
Column A: Group name - name of related product group that is visible in WebShop
Column B: Product code (SKU) - a list of product identifiers you wish to connect, where the first product code is the product that all other products are related to. Second and additional product codes are added in the subsequent rows. The Group Name is left blank where a product code belongs to the same linear group.
Or export a spreadsheet which includes all linear related products, and update it as required.
Sample spreadsheet The sample data displayed shows the format for a spreadsheet used to import linear related products. Note that
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More information To export a spreadsheet containing all linear related products
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Action 2: Create spreadsheet for grouped related product
Use our product import / export spreadsheet feature to quickly import related products.
Either manually create a spreadsheet with the information you wish to import. The spreadsheet contains at least three columns as follows:
Column A: Group ID - automatically generated identifier when you export related product data
Column B: Group Name - name of related product group that is visible in WebShop
Column C to <N>: Product Codes - a list of product identifiers to be connected; there must be at least one product code entered in the Product Codes column, although you can have multiple products grouped by entering the product codes (SKU) in the subsequent columns.
Or export a spreadsheet of existing data using “Export All” on the Shared Documents screen, and update it as required.
Sample spreadsheet The sample data displayed shows the format for a spreadsheet used to import grouped related products. Note that
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More information To export a spreadsheet containing all group related products
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Edit spreadsheet
Export the spreadsheet containing the products you wish to remove. See here for a step by step on how to export the spreadsheet.
Remove all product data in the downloaded spreadsheet apart from the Group ID.
Save your changes.
While changes are applied immediately to your WebShop, you may have to clear your cache to see them.
Import spreadsheet
When the spreadsheet is ready for import, return to the Products screen in Management Interface.
Select Import Related Products from the drop-down menu. This opens a side menu from where you can select to upload either a Linear or Grouped related products spreadsheet.
To import a linear related products spreadsheet, click Related Products (Linear) and select the spreadsheet from your file directory.
To import a grouped related products spreadsheet, click Related Products (Grouped) and select the spreadsheet from your file directory.
Click Submit. This updates the links between the products as specified in the spreadsheets.
Remember that changes are immediately visible in WebShop.
Verify import
Your customers can see related products (either linear or grouped) once you have imported your changes.
Linear related products
In WebShop, all product codes listed apart from the first product code are displayed on the first product code’s detailed product page. The first product code is not listed on any of the other linked product listing pages. Related products are displayed on the first product’s detailed product page from left to right in alphabetical numerical order.
Group related products
In WebShop, all products listed in the spreadsheet are displayed under Related Products on each of the four product's detailed product pages. The products are displayed from left to right in alphabetical numerical order.
To verify that the relationships created between products are correct, view the detailed product screen of the product(s) in WebShop and check that the related products are displayed as you expected.
