Understanding delivery due dates in WebShop
Purpose and scope
As a merchant, you may want to give your customers some flexibility about when they receive their orders while still retaining control over your delivery logistics. Our Delivery Due Date feature meets both those requirements.
Switching it on in Management Interface gives your customers a due date calendar on their checkout page where they can request a specific delivery date. By default, your customers can not request delivery on weekends, UK & Irish Bank Holidays. You can also configure the calendar to set an earliest available delivery date.
This article gives you a step by step guide on how to switch this feature on and configure it to suit your business needs.
Step by step
Step 1: Log into Management Interface
Log into Management Interface using your username and password. This opens the dashboard of your Management Interface.
Step 2: Open Settings
Click Settings. This opens the configuration area in Management Interface.
Search for ‘delivery’ or navigate the file directory [Features → Shipping].
Step 3: Configure options
Cut off
By default, the cut off time is 3pm. Any orders your customer place after this time automatically add an extra day to the order’s delivery.
To change the cut off time, click On under “Cut Off Time”, and add your cut off time in 24 hour format under “Set Cut Off Time“.
Due dates
Click On to display a calendar on the checkout page in WebShop.
Once enabled, the customer can see a due date calendar on the checkout page where they can request a specific delivery date. By default, the platform excludes availability for delivery on weekends, UK & Irish Bank Holidays. This means that your customers can not request delivery on any of the excluded days.
Set the next earliest available due date. By default, this is set to +1, which is the next working day, excluding days that are automatically blocked out (weekends & bank holidays). The format of this configuration must be +<number of working days>.
Click Save to save changes.
Saved changes are applied immediately to WebShop.
What does my customer see in WebShop?
Your customer sees two delivery options upon Checkout: Next Available or Choose Due Date.
If they select Choose Due Date, they can request a delivery due date from the calendar pop-up.
The configured cut off times are applied to each order.
Related content